Who we are and what we collect
Data controller: The EazyRender service is operated from Turkey. For privacy requests or the operator's current legal/contact details, email info@eazyrender.com.
Account and identity data: Email address, name, profile image, language, Cognito account identifiers, and identity-provider details supplied when you use Google, Apple, or email sign-in.
Content and activity: Source images and 3D-view captures, uploaded material and inspiration images, generated renders and redesigns, chat instructions, job history, selected settings, gallery publications, reviews, referrals, rewards, support tickets, and discovery/onboarding answers. Website support-chat messages and any contact details you choose to provide are processed through DMtoLead.
Device and security data: IP address, device/browser identifiers, timestamps, authentication and security logs, Turnstile results, and an APNs push token if you enable iOS notifications.
Purchase data: Credit-pack choice, amount, currency, payment status, and Stripe or Apple transaction identifiers. Stripe and Apple process payment credentials; EazyRender does not receive your full card number or Apple payment credentials.
Why and how we use data
Provide the service: Authenticate you, process uploads, create/edit/upscale renders, maintain your wallet and history, fulfill purchases, publish content you explicitly submit to the gallery, and answer support requests.
Operate safely: Prevent duplicate promotional claims, fraud, account abuse, payment errors, and technical failures. This can include IP/device-based checks and transaction verification.
Communicate: Send authentication, purchase, support, reward, and render-status messages. Push notifications are optional and can be disabled in iOS settings.
Improve EazyRender: Analyze product usage and reliability, generally in aggregate. EazyRender does not use your uploads to train an EazyRender-owned AI model.
Legal grounds: Depending on the data and applicable law, processing is necessary to perform our contract with you, comply with legal obligations, pursue legitimate interests in security and service improvement, or act on your consent.
Processors and international transfers
Service providers: We use Amazon Web Services and Cognito for infrastructure/authentication, MongoDB for application data, fal.ai for image generation and upscaling, Groq for image classification, DeepSeek for instruction processing and image-aware Studio chat, and OpenRouter for fallback classification and content/review checks. Stripe processes web payments; Apple supports iOS sign-in/purchases/push; Google supports sign-in; Resend delivers email; Cloudflare Turnstile helps prevent abuse. DMtoLead provides website support chat. Optional measurement uses Google and Yandex as described below.
AI processing: Source images, selected material/inspiration references, instructions and relevant conversation context may be sent to the AI providers needed for the requested operation. Studio chat can include a smaller copy of the selected scene image. Do not upload or send content you are not authorized to share. The website support chatbot is separate from Studio image-editing chat and receives the messages you send to it.
Limited sharing: Providers receive only the data needed for their function and process it under their own agreements and privacy terms. We may also disclose data when required by law, to protect users or the service, or as part of a business transfer with appropriate safeguards.
Where processing happens: Core AWS infrastructure is in Frankfurt (AWS region eu-central-1), but our providers may process data in other countries. Where required, we use available contractual or legal transfer safeguards.
No data sales: We do not sell personal data. Optional advertising measurement is controlled by your tracking choices below.
Cookies, browser storage and optional tracking
Necessary storage: Sign-in, security, saved preferences and the support chat you use rely on cookies or browser storage. The website chat may remember its conversation identifier locally for up to 24 hours; this does not mean the server-side conversation is deleted after 24 hours.
Your choice: On our marketing website, Google advertising tags and Yandex analytics/session replay remain off until you allow their category. Studio at app.eazyrender.com does not load these optional tracking scripts or show cookie controls. You may reject optional tracking and continue using EazyRender. Analytics and advertising have separate choices. The existing Google Tag Manager container loads only when both are allowed.
Analytics: If allowed, Yandex Metrika measures visits and interactions and can record browsing sessions. This can include page URLs, referrer, device/browser information, technical identifiers, clicks and page interactions. Avoid entering sensitive information in fields not intended for it.
Advertising: If allowed, Google tags measure advertising performance and conversions and may use cookies, identifiers, page/event data and device information. Google account sign-in is a separate service from optional advertising measurement.
Changing your choice: Use Cookie settings in the footer of our marketing website at eazyrender.com. The popup disappears after you save or reject optional tracking. Your choice is stored for up to 180 days. Withdrawing an enabled category reloads the page to stop its running scripts, so save your work first. We remove known first-party Google/Yandex tracking cookies when you withdraw; third-party cookies and previously collected data may also require the provider's or your browser's controls.
Your designs, gallery, and security
Gallery publication: We do not publish a job to the EazyRender gallery unless you explicitly choose to share it. Public reviews may show your submitted text, display name, profile photo, occupation and rating. Gallery content and public reviews can be viewed without signing in.
Asset-link warning: Uploads and results are stored on AWS S3 under hard-to-guess object URLs. They are not password-protected at the object URL; anyone who receives the exact link may be able to retrieve the asset. Do not share a private asset link.
Security: Connections use HTTPS, and we apply access controls, authentication, logging, and operational safeguards. No internet service can promise absolute security.
Human access: Authorized personnel may access data when necessary for support, safety, legal compliance, or incident investigation. We do not casually browse user work.
Retention, deletion, and your rights
Retention: We keep account, job, wallet, and purchase records while needed to operate EazyRender and meet security, dispute, accounting, and legal obligations. Retention periods vary by data type. Promotional anti-abuse records may be retained to prevent repeat claims.
Account deletion: Request deletion in the iOS app or email info@eazyrender.com. We normally complete verified requests within 30 days and send confirmation. Content you published to the gallery is removed as part of account deletion. Limited transaction, security, or legal records may be retained where required or justified.
Your rights: Subject to applicable law, you may request access, correction, deletion, restriction, objection, or a copy of your personal data, and may withdraw consent where processing relies on consent. Turkish users may also exercise their rights under Article 11 of Law No. 6698 (KVKK).
Verification: We may ask for reasonable proof that the requester controls the account before acting on a request.
Children, changes, and contact
Age: EazyRender is not directed to children under 16. If you believe a child provided data without appropriate permission, contact us.
Changes: We may update this policy as the product or law changes. The date above shows the current version; material changes may also be announced in the app or by email.
Contact: Email info@eazyrender.com for privacy questions, rights requests, complaints, or the current operator/legal contact details. You may also complain to the competent data-protection authority.